Question 1

What is included in your private tours?

Accepted Answer

Every private tour includes a professional driver-guide, a private luxury vehicle, hotel or address pickup and drop-off, bottled water, and all applicable taxes and tolls. Attraction admissions vary by tour and are clearly listed on each tour page.

Question 2

Where do you provide pickup?

Accepted Answer

We pick up from hotels, homes, and short-term rentals across the Greater Toronto Area — including Toronto, Mississauga, Brampton, Markham, Scarborough, Vaughan, Oakville, Burlington, and Hamilton — as well as Toronto Pearson (YYZ) and Billy Bishop (YTZ). Other locations available on request.

Question 3

Are attraction tickets included?

Accepted Answer

Some tours include specific admissions (e.g. Journey Behind the Falls on the day tour). Others let you add tickets during booking — the boat cruise, Skylon Tower, helicopter rides, and more.

Question 4

Can we customize the tour?

Accepted Answer

Yes. Every private tour is flexible — you decide the pace, the order, and how long to spend at each stop. For fully bespoke itineraries, use our Custom Tour builder for a same-day quote.

Question 5

What happens if it rains?

Accepted Answer

Niagara Falls is spectacular in any weather. Umbrellas are provided in the vehicle, and most viewpoints are accessible rain or shine. If weather makes a tour genuinely unsafe, we will reschedule at no cost.

Question 6

What is your cancellation policy?

Accepted Answer

Most tours offer free cancellation up to 24–48 hours before your pickup time. Cancellation terms are shown at booking. Custom itineraries and peak-season fireworks tours may have stricter terms.

Question 7

Are children allowed?

Accepted Answer

Absolutely. We welcome travellers of every age. Complimentary car seats and boosters are available on request — please tell us the ages at booking.

Question 8

Are car seats available?

Accepted Answer

Yes — car seats and boosters are provided free of charge. Please request the age(s) at booking.

Question 9

Can you accommodate wheelchairs?

Accepted Answer

Yes. Our Mercedes-Benz Sprinter and larger vehicles are wheelchair-accessible. Please note accessibility needs at booking and we will assign the right vehicle.

Question 10

Can we bring luggage?

Accepted Answer

Yes. Layover and transfer tours are designed for luggage. Every vehicle has a stated luggage capacity — check the vehicle you are booking.

Question 11

Do you offer airport pickup?

Accepted Answer

Yes — we monitor your flight, meet you at arrivals with a name sign, and handle your luggage. Available 24/7 at YYZ and YTZ.

Question 12

Can we pay online?

Accepted Answer

Yes. All bookings are paid securely online with credit card, debit card, Apple Pay, or Google Pay. Deposits are available on selected tours.

Question 13

Are prices per person or per vehicle?

Accepted Answer

Private tours are priced per group (per vehicle) — the price is the same for 1 or up to the vehicle capacity. Small-group tours are priced per person.

Question 14

Are gratuities included?

Accepted Answer

Gratuities are not included and remain at your discretion. If you would like to tip your driver-guide, 10–15% of the tour price is customary in Canada.

Question 15

Which languages are available?

Accepted Answer

We can arrange driver-guides in English, French, Spanish, German, Italian, Portuguese, Hindi, Tamil, Mandarin, Japanese, Korean, and Arabic subject to availability. Please request your preferred language at booking.

Frequently asked questions