Cancellation Policy
About this policy
Niagara Private Tours is a brand operated by Get Limo Inc., an Ontario corporation (“Get Limo Inc.”, “Niagara Private Tours”, “we”, “us”, or “our”). This policy applies to confirmed bookings unless different booking-specific terms were clearly disclosed before payment.
Standard cancellation window
An eligible booking may be cancelled without charge at least 48 hours before the confirmed pickup or tour start, measured in Ontario local time. An eligible cancellation in that period qualifies for a refund under the Refund Policy.
Less than 48 hours, same day and no-shows
Cancellations less than 48 hours before the confirmed start are normally non-refundable. Depending on availability, recoverable supplier costs and circumstances, we may offer a discretionary reschedule, credit or partial outcome. Same-day cancellations and no-shows are normally non-refundable. Material passenger lateness may shorten service or be treated as a no-show where service cannot reasonably be delivered.
Airports
Where flight monitoring applies, a flight delay is not automatically a cancellation. We will reasonably adjust pickup using available flight information. Customers must provide accurate flight details and remain contactable.
Changes and quotations
A modification request does not change a booking until approved. A quote request is not a booking. Once a quote is accepted and paid and confirmation is issued, this policy and disclosed booking-specific conditions apply.
Suppliers, weather and force majeure
Third-party tickets and components may be subject to supplier rules and may be non-refundable once committed. We will disclose material restrictions where known and pass through refunds received. Tours normally operate in changing weather. If we cancel or cannot provide material service, we will offer a reasonable alternative, reschedule, credit or refund for the undelivered portion as appropriate. Events beyond reasonable control are handled fairly in light of recoverable costs and applicable law.
Requesting cancellation
Use Manage Booking, email info@achauffeur.com, or call +1-647-390-0006 and retain our confirmation. Submitting a request does not itself confirm cancellation or guarantee a refund. Nothing limits statutory rights that cannot legally be excluded.
Policy version: 2026-09-19. Published and effective September 19, 2026.